Frequently Asked Questions
Everything you need to know about your curls and your orders.
How do I know which products are right for my curl type?
We recommend taking our specialized Curl Quiz on the homepage. It analyzes your hair porosity, texture, and pattern to provide a personalized routine tailored to your specific needs.
Are Curlsmith products vegan and cruelty-free?
Yes, all Curlsmith products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients.
Do your formulas contain sulfates, silicones, or parabens?
No. We pride ourselves on our 'clean' recipes. All our products are free from sulfates, silicones, parabens, phthalates, and mineral oils to ensure your curls stay healthy and hydrated.
What is your shipping policy?
We offer standard and expedited shipping. Orders are typically processed within 1-2 business days. Free standard shipping is available on all domestic orders over $50.
Can I return a product if it doesn't work for my hair?
We want you to love your curls. If a product isn't working for you, we offer a 30-day return policy on all items purchased directly from our website, even if they have been lightly used.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to follow your package's journey to your doorstep.