Returns & Exchanges

At Curlsmith, we want you to love your curls, which is why we offer a 30-day satisfaction guarantee on all our premium hair care products. If a formula isn't the right fit for your unique hair type, we make the return or exchange process simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  After submitting your request, a pre-paid shipping label will be generated for you to download and print at home.

• 3.
  Pack Your Products

  Securely package the items in their original box or a similar mailer, ensuring the products are tightly sealed to prevent leaks during transit.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund will be processed to your original payment method within 5-7 business days.